Bonjour Akachan logo
Bonjour Akachan logo

All articles

Returns & refunds

Everything about your returns here

What is your return policy?

Starting a return. For a return to be processed for a potential refund, all returns must be initiated within 30 days of purchase. To initiate a return, you must visit your customer account under our store and start a return on any one of your orders

How do I start a return?

Visit your customer account, or find it by looking for the relevant icon on the top-right corner of the store next to the cart icon. Reference:. Once inside, click the order that you wish to start the refund process on. Once you are inside the releva

How do I cancel my order?

If your order was placed after 2PM PST and within the last 2 hours, you will have the option to cancel your order within your confirmation email. Shortly after your order has been cancelled, you will receive order cancellation and refund confirmation

Do you have an exchange policy?

Currently, we do not offer merchandise exchanges. However, we have a robust returns & refund policy as well as assurances for damaged goods due to manufacturing errors. Having viewed these pages, if you find that you are still seeking an exchange, pl